Shipping Policy

At Luxe Jackets, we strive to provide a transparent and efficient delivery experience. This policy outlines our shipping procedures to ensure you know exactly when to expect your order.

1. Shipping Costs

We offer FREE Standard Shipping on all orders within the United States. There are no hidden handling fees or surprise charges at checkout. The price you see is the price you pay.

2. Order Processing & Handling Time

  • Handling Time: 1 – 3 Business Days (Monday – Friday).

  • Order Cut-off Time: 5:00 PM (EST) — Eastern Standard Time (GMT-05:00).

Processing Schedule:

  • Orders placed before 5:00 PM EST will begin processing the same business day.

  • Orders placed after 5:00 PM EST, or on weekends/public holidays, will begin processing the next business day.

3. Transit Time & Delivery

Once your order has been processed and picked up by our carrier (UPS, FedEx, or DHL), the transit time is as follows:

  • Transit Time: 5 – 8 Business Days (Monday – Friday).

  • Total Estimated Delivery Time: 6 – 11 Business Days.

Note: Delivery times are estimates. While we aim for 100% on-time delivery, delays may occur due to extreme weather, carrier disruptions, or high-volume peak seasons.

4. Shipping Destinations

We currently ship exclusively to the United States.

  • Excluded Regions: We do not currently ship to P.O. Boxes, APO/FPO/DPO addresses, or U.S. Territories (e.g., Puerto Rico, Guam). A valid physical street address is required for all orders to ensure secure delivery.

5. Tracking Your Order

Once your order is dispatched, you will receive a Shipping Confirmation Email containing your tracking number and a link to monitor your package in real-time. Please allow 24–48 hours for the tracking information to update on the carrier’s website.

6. Missing or Lost Packages

If your package has not arrived within 11 business days of receiving your tracking number, please contact us immediately. We will conduct an investigation with the carrier to resolve the issue as quickly as possible.

Contact Information

For any questions regarding your shipment, please contact our support team:

Business Name: Luxe Jackets
Phone : +1 (850) 951-3154
Business Mail: info@luxejackets.shop
Address: 590 Circle Dr, Defuniak Springs, Florida 32435, United States

Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)